I work in operations, designing the processes, trackers and training that help teams run smoothly and help people find their footing.
About
The part of the work I like most is taking a manual, messy process and turning it into something people can track, trust and measure.
My background is in people and operations. I started in crew relations on cruise ships, moved into interviewing candidates, led a team of 13 screeners, and now support new talent through onboarding and their first months.
Along the way I've designed a four-week onboarding program, run projects with other teams, from documentation overhauls to training workshops, and built trackers with reporting dashboards and automated follow-ups.
I do my best work where operations meets data and delivery. I'm finishing a bachelor's in Computer Science.
Since 2015
Working with people and the processes around them, first with ship crews, then with candidates, screeners and new talent.
13 screeners
The team I led as English Screening Team Lead, from 2021 to 2024.
Scrum Master I
Certified Professional Scrum Master I.
Three languages
Portuguese is my first language. I work in English at C2 level and in Spanish at a professional level.
Sorocaba, Brazil
Where I live and work.
Selected work
Six projects, each one a manual process made easier to run.
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Certification tracking workflow
A company certification initiative depended on manual follow-up to know who had enrolled, booked and passed. I took it over and rebuilt it with a form intake and status tracking, daily notifications, digests of overdue exams, weekly follow-up batches and a library of outreach templates.
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Talent pipeline tracker
Talent moving through onboarding and the months after was tracked by hand, so status was hard to see and easy to lose. I built a tracker that moves records between stages automatically, clears expired ones every day and reports on the whole pipeline in a dashboard.
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Keeping a team busy through a slowdown
When call volume for the screening team dropped, a team of 13 had capacity to spare. I set up a partnership with Publications so screeners took on SEO cross-referencing, blog comment follow-ups and article review.
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Skills reference and script trainer
Screeners relied on an outdated skills spreadsheet, and new interview scripts were longer and harder to learn. With the Technical Screeners, I rebuilt the spreadsheet into a reference organized by industry, and built an interactive tool for practicing the new scripts.
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Documentation overhauls
Documentation for the screening team and for Talent Acquisition had grown outdated and hard to navigate. I led two overhauls with the screeners, restructuring both spaces so anyone across the teams could find what they needed.
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Four-week onboarding program
New Communications Specialists had no structured way to get up to speed. I designed and launched a four-week program for the whole team, with training materials, written processes and regular feedback from the people going through it.
Career
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2024 to present
Talent Experience Specialist
Toptal
Onboarding and support for talent in their first months in the network, plus the trackers and automations that keep that work visible.
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2021 to 2024
English Screening Team Lead
Toptal
Led a team of 13 screeners, tracked performance with data-based reports, and ran projects with other teams on documentation, training and enablement.
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2019 to 2021
Communications Specialist
Toptal
Interviewed candidates from software, finance and project management, and designed the team's four-week onboarding program.
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2015 to 2019
Crew Relations Specialist
Royal Caribbean International
Wellness programs and events for shipboard crew, and HR administration covering contracts, records, travel and leave.
Skills
- Process and delivery
- Business process improvement, project coordination, Scrum, stakeholder management, process documentation, training and development
- Data and tools
- Reporting and dashboards, workflow automation, Google Sheets, Google Apps Script, SQL, Confluence
- Technical
- Java, JavaScript, HTML and SQL, at a basic level. Bachelor's in Computer Science, in progress
- Languages
- Portuguese, native. English, C2. Spanish, professional
Write to me
To talk about operations, projects or data, write to me or find me on LinkedIn.